How long will my refund take?
Our office processed the refund the same day the signed application is received. Any delays will be from the Inland Revenue Department. At different times of the year they have many returns to process, therefore there could be a delay.
It is essential that all information is accurate and complete to speed up the process.
How will I recieve my refund?
Refunds will be transferred from our Trust Account directly into your bank account or visa card. In some circumstances we are able to post a cheque. Should you wish to collect the cheque you will need to bring in photo ID.
Why am I not owed a refund? My workmate is
Everybody has different circumstances. Some people have more than one job, more than one child and make more donations.
Can you claim my donations rebate for me?
Yes. It is easier to complete all refunds together. From 1 April 2008 you can claim a rebate much higher than the $630 previously allowed. Contact our office now for more details.
Can I contact the Inland Revenue Department directly?
Yes. Anyone can talk to the IRD about their own tax affairs. Remember - if you owe them money you will be obliged to pay it. The IRD suggest you speak to an accountant or tax agent such as ourselves.
What if I owe the tax department money?
If you have contacted the IRD directly and owe them you will have to pay it. We can check for you and if you owe them money instead of a refund we will not proceed. There is no cost for this service.
What happens if I owe child support?
We are unable to help you through our refunds division but will transfer your application to our accounting division who can help. Their fees are different to ours.
How much will my refund be?
Everybody's refund is different.
Will I need to contact you every year?
No. If you wish to remain a client we will check for refunds every May and notify you if you are owed a refund.
I rented out my house during the year. Should I do anyhing different?
You will need to talk to our accounting division as you are required to file a different return. They will ask you for all the relevant information to maximise your refund.
We have a family. Will we be owed money?
More than likely you will. It depends if the children are still dependent, under 19 and still at school. It also depends how many hours you and your husband/wife/partner are working.
I am at school but working as well. Am I owed a refund?
Yes. 95% of all secondary school students are owed a refund.
Will I be owed a tax refund?
Yes, almost 90% of working travelers are owed a refund of tax they have paid if you haven't worked in NZ for a whole year.
What do I need to provide?
You will require the start and finish dates, and the names of all your employers. Wage slips are great if you have them, but we should be able to gather this information for you.
You need a confirmed date and fully paid itinerary from a Travel Agent showing this departure date.
What if I have left NZ?
Please provide a copy of the boarding pass and a copy of you passport showing the exit stamp as well as your details.
How will I get my refund?
We can transfer your money to your overseas bank account or visa card, whichever is easier. We won't post a cheque overseas as you will struggle to cash it as it will be in NZ funds.